Americom tests your hardware, bandwidth capacity, signal strength, upload and download speeds, and packet loss occurrence. We can determine if your business will need network upgrades to handle a switch to VoIP.
Billing audits allow businesses to optimize their telecom expense management strategy. After an expense audit, you might find that switching from a landline to an IP phone system would save you a significant amount of money. You might also learn that you should switch to a new VoIP plan to avoid paying for services that your employees don’t use. Even if a telecom expense audit only finds one minor billing error, it provides an opportunity for you to see exactly what you spend on telecommunications throughout the year.
If you want a more detailed analysis of how your employees use your telecommunications system, Americom can provide a telecom key performance indicator (KPI) analysis.
Components of a Telecom KPI Analysis
Telecom providers use metrics to determine if they’re making money off of the services they provide to you. You can also get a third-party KPI analysis to determine if your telecom services meet performance goals and support your employees. Auditors can look for various performance indicators during a KPI analysis, depending on your business and goals.
KPIs can include call quality, customer satisfaction, calls missed or dropped, service reliability, software outages, and cost per user. Telecom KPI analyses provide a detailed, in-depth evaluation of every aspect of your communications system, from expenses to system function.