Businesses spend a significant amount of money on technology each year. If you audit your finances and your IT strategy, you should consider auditing your telecommunications expenses as well. Telecom expense audits often reveal significant overspending and underutilization of resources. When our Americom team evaluates your telecommunications expenditures, we look at telecom billing statements to identify billing errors, opportunities for cost reduction, and charges for unused services.
Billing audits allow businesses to optimize their telecom expense management strategy. After an expense audit, you might find that switching from a landline to an IP phone system would save you a significant amount of money. You might also learn that you should switch to a new VoIP plan to avoid paying for services that your employees don’t use. Even if a telecom expense audit only finds one minor billing error, it provides an opportunity for you to see exactly what you spend on telecommunications throughout the year.
If you want a more detailed analysis of how your employees use your telecommunications system, Americom can provide a telecom key performance indicator (KPI) analysis.
Telecom providers use metrics to determine if they’re making money off of the services they provide to you. You can also get a third-party KPI analysis to determine if your telecom services meet performance goals and support your employees. Auditors can look for various performance indicators during a KPI analysis, depending on your business and goals.
KPIs can include call quality, customer satisfaction, calls missed or dropped, service reliability, software outages, and cost per user. Telecom KPI analyses provide a detailed, in-depth evaluation of every aspect of your communications system, from expenses to system function.
Americom wants to make sure that your St. Louis business gets the most out of its telecommunication strategy. If you already have a hosted VoIP provider, we can audit your current expenditures to see if you’re getting the most out of your services. We also offer landline telecom audits and VoIP assessments for businesses that are ready to implement a new system.
Our team of telecommunications experts can pinpoint minor billing errors and identify unnecessary charges from your provider. We thoroughly evaluate your costs per employee and find opportunities for cost savings. If you need an expert opinion on your telecommunications strategy, contact us today to learn more about our telecom audit services.
Still Have Questions About Telecom Audits?
