In the past, customer service representatives had to travel to an onsite call center and respond to customer inquiries over a landline phone system. Cloud-based virtual contact center software eliminates the need for onsite phone lines and can be used from employer-provided desk phones, employee mobile devices, and laptops. When employees work from home or travel, they can interact with customers using an internet connection.
Contact center as a service (CCaaS) refers to the complete management of your call center software by a third-party IT provider. By partnering with Americom for UCaaS software, you don’t have to worry about purchasing hardware, training your employees, or dealing with software issues. We handle every aspect of contact center maintenance, use our IT expertise to identify the right platforms, and integrate contact center software into your existing technology infrastructure.